Real-Time Speech-to-Speech Translation for Contact Centers and Live Calls
Speak Your Language. They Hear Theirs.
SpeechTranslate delivers AI-powered bidirectional voice translation across — using next-generation Speech-to-Speech models from Amazon Nova Sonic and Google Gemini Live, plus intelligent multi-provider voice recognition, translation, and speech synthesis. No app to install. Under 300ms latency.
* vs. on-call interpreters ($2-3/min industry average)
Toll-Free Inbound Number
+18559539028
Call routes to live agent via Amazon Connect
Real-time translation enabled
Core features
Enterprise-Grade AI Translation
Live Translation — Now with Speech-to-Speech
Two translation modes: next-gen Speech-to-Speech via Amazon Nova Sonic V2 and Google Gemini Live, plus the proven multi-provider STT+MT+TTS pipeline across AWS, Azure, and Google. Auto-detect the caller's language. Switch languages mid-call.
- ✓Speech-to-Speech via Nova Sonic V2 & Gemini Live
- ✓Auto language detection + mid-call switching
- ✓Custom glossary & terminology
AI Agent Assist
Amazon Bedrock and AgentCore-powered AI copilot with knowledge base retrieval, action groups, and Prompt Studio for defining when the AI chatbot triggers based on customer utterances — all from the admin console.
- ✓Prompt Studio — define triggers, intents & entities
- ✓Multi-turn session memory
- ✓BYO Bedrock Agents or AgentCore runtime
ConnectIQ Intelligence
Cross-call intelligence that extends Contact Lens with automated QA scoring, pattern detection, cost quantification, and AI root cause analysis across 66 languages.
- ✓100% automated QA scoring
- ✓5 configurable pattern detectors
- ✓Business event correlation
Built for your industry
Works where it matters most
Healthcare & Clinics
Support Title VI and Section 1557 language access requirements without the cost or wait of on-call interpreters. Triage, scheduling, and follow-ups in the patient's language.
Significantly reduce interpreter expenses
Contact Centers & BPOs
Serve multilingual customers without hiring multilingual agents. Expand your addressable market quickly and reduce average handle time.
Enable any agent to serve any language
Government & Public Sector
Comply with Executive Order 13166 and provide meaningful access to LEP individuals. Built on AWS for FedRAMP-eligible architecture.
AWS-native with full audit trail
How it works
3 Steps to Real-Time AI Translation
Customer Speaks
The caller speaks naturally in their language. SpeechTranslate captures the audio stream via WebRTC.
AI Translates Instantly
Neural speech recognition + machine translation + speech synthesis — all in under 300 milliseconds.
Agent Hears English
The agent hears translated speech in English. Their response is translated back — fully bidirectional.
Why SpeechTranslate
Enterprise AI Translation — Not Another Consumer App
Unlike consumer translation tools, SpeechTranslate handles real phone calls over PSTN. It's built for enterprise contact centers, not tourists.
Bidirectional — Both Sides Hear Translated Speech
Most translation tools only work one way. SpeechTranslate translates both sides of the conversation simultaneously — the caller and the agent each hear the other in their own language.
Browser-Based — No App Install
SpeechTranslate runs entirely in the browser via WebRTC. No app downloads, no plugins, no IT approval cycles. Agents open a browser tab and start translating calls.
PSTN Integration — Real Phone Calls
SpeechTranslate works with real phone calls via Amazon Connect PSTN integration — not just browser-to-browser calls. Callers dial a phone number; agents use the CCP softphone.
Bring Your Own Infrastructure
Deploy SpeechTranslate in your AWS account. BYO your Amazon Connect instance, Bedrock Agents, or AgentCore runtime. One-click CloudFormation deployment with full tenant isolation. Your data never leaves your account.
Frequently Asked Questions
How does SpeechTranslate work?
SpeechTranslate uses real-time speech recognition, neural machine translation, and text-to-speech synthesis to translate live conversations. It works directly in your browser using WebRTC — no app download required.
Can SpeechTranslate translate phone calls in real-time?
Yes. SpeechTranslate supports bidirectional translation for live phone calls via PSTN integration with Amazon Connect. Both parties hear the translated speech in near real-time.
What languages does SpeechTranslate support?
SpeechTranslate supports 66+ languages for real-time voice translation, including Spanish, Mandarin, Arabic, French, German, Japanese, Korean, Portuguese, and Hindi. With Google Gemini Live Speech-to-Speech, all 66 languages are available for direct audio-to-audio translation. Amazon Nova Sonic V2 provides Speech-to-Speech for 10 core languages.
Is SpeechTranslate free?
The Professional plan is $0.99/minute with all features included. Enterprise plans offer custom volume pricing for large organizations.
How fast is the translation?
SpeechTranslate delivers speech-to-speech translation in 200-300 milliseconds — fast enough for natural, real-time conversation without awkward pauses.
Does SpeechTranslate work with my existing phone system?
SpeechTranslate integrates natively with Amazon Connect. If you use a different phone system, we can discuss integration options during your evaluation.
Does SpeechTranslate use AI or LLMs?
Yes. SpeechTranslate uses neural AI models for speech recognition (STT), machine translation, and speech synthesis (TTS) from AWS, Azure, and Google Cloud. The AI Agent Assist feature is powered by Amazon Bedrock with large language model (LLM) capabilities.
What AI models power SpeechTranslate?
SpeechTranslate offers two translation pipelines: (1) Speech-to-Speech via Amazon Nova Sonic V2 and Google Gemini 3.1 Live Flash Preview — direct audio-to-translated-audio without intermediate text steps, and (2) the proven STT+MT+TTS pipeline using AWS Transcribe, Azure Speech Services, and Google Cloud Speech APIs. AI Agent Assist is powered by Amazon Bedrock Agents and Bedrock AgentCore. Prompt Studio lets you define the intents, entities, and trigger conditions that determine when the AI chatbot activates based on customer utterances.
Can SpeechTranslate detect the caller's language automatically?
Yes. SpeechTranslate uses a multi-provider language detection system that votes across AWS Transcribe, Google Cloud, and Azure Speech to identify the caller's language from the first few seconds of speech. If the caller switches languages mid-call, SpeechTranslate detects the change and automatically adjusts — no manual intervention required.
Can I deploy SpeechTranslate in my own AWS account?
Yes. SpeechTranslate supports one-click deployment via AWS CloudFormation into your own AWS account. You can bring your own Amazon Connect instance, Bedrock Agents, or AgentCore runtime. Your audio, transcripts, and data never leave your account.
Start Translating Calls Today
No credit card required. No app to download. Request early access and see real-time voice translation in action.